Retningslinjer for angrerett

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Certain types of items cannot be returned, more details further down.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@barata.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@barata.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Free Return 
Items where we offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:

• Return items locally and easily:
  1) Get the return code or label by contacting us.
  2) Wait for door-to-door pickup service or take your package to the designated service point and,
  3) Lastly, wait for the local warehouse to confirm receipt of your returned package.
• Fast: Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Local handling: Items will be processed at a local warehouse, instead of being sent back to the country of origin (eg China, India etc.).
• Service Scope: Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
  
• In addition: Not all products on Redbarata.com includes the Free Return service. Products with the Free Return service will have a icon on their product details page confirming this service is available. Look for this icon: *
• Return Shipment Fee: Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

 

Any costs for returning product(s) not covered by Free Return Policy will not be refunded, unless we specifically say that we will cover it.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.